Find a Service Representative

Visit the Star Interactive Service Map
to find the help you need.

Order Parts

You can order replacement parts from these sources:

Need to Schedule an Installation or Startup?

First Name*
Last Name*
Phone Number*
Email*
Store Name*
Store Operator Contact
Store Contact Email*
Store Contact Phone*
Store Street Address*
Store City*
Store State/Region*
Store Postal Code*
PURCHASE ORDER NUMBER, IF KNOWN
SERVICE TYPE REQUESTED
TARGET DATE FOR EQUIPMENT TO ARRIVE AT SITE? MUST BE AT LEAST 5 DAYS FROM TODAYS DATE*
Date Format: MM slash DD slash YYYY
REQUESTED TIME OF SERVICE (NOT A GUARANTEED TIME)
LIST ALL SERIAL NUMBERS REQUIRING SERVICE (EG: G17AA000000, E17AA000001)*
REQUESTED BY*
DEALER/ASAP COMPANY NAME (IF APPLICABLE)
ATTACHMENTS
Drop files here or

By pressing the submit button, you agree that all the requirements will be met by the service date. (The submit button will send your form directly to Magikitch’n.

Incorrect or incomplete information may take longer to process and schedule service.

For complete details as to what is included with each service, questions regarding what equipment may or may not qualify or additional questions or concerns, please contact Magikitch’n Tech Support at 800-264-7827.

Installation, Startup, and Equipment Joining Requests

Startups and installations MUST be requested a minimum of FIVE (5) BUSINESS DAYS PRIOR to requiring the service, EIGHT (8) BUSINESS DAYS PRIOR for areas covered by a sub-agent.
Any rescheduled service would require a minimum of FIVE (5) BUSINESS DAYS notice of the new requested date.

Location Requirements that must be met before the above requested service can be performed:

Equipment must be unboxed and/or uncrated and removed from pallets (does not apply if installation is selected below)
All required utilities must be operational
- Gas, water, electric, hoods, fire suppression, drains
Proper cooking medium for the appliance must be available on site (oil, water, etc.)

If the tech shows up to perform the requested service and they are unable to complete the service due to one of the above requirements not being met, then the location would be financially responsible for any return trips to the location to complete the requested service.

Once MagiKitch’n has received the below information and it is validated, MagiKitch’n will schedule the service with the local Authorized Service Agent

Please Note: Performance checks are no longer available.